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Found 4 from your keywords: subject="KEPUASAN PELANGGAN"
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Analisis pengaruh kualitas produk, kualitas pelayanan dan lokasi terhadap kep…
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Rahman, Mufti Fauzi

ABSTRAK Fenomena semakin berkembangnya usaha bisnis layanan makanan di Kota Bandung yang ikut mempengaruhi keputusan pembelian konsumen, terutama pada pemilihan restoran menjadi latar belakang dari penelitian ini. Secara khusus, penelitian ini dilakukan dengan mengembangkan sebuah model untuk menganalisis keputusan pembelian konsumen terhadap produk makanan dan minuman di Warung Nasi Ampera Su…

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30 hal
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Ref 658.83 Rah a
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Pengaruh kualitas pelayanan terhadap kepuasan nasabah (studi kasus pada BNI S…
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Risqi H , Muhammad Yudha

ABSTRAK Penelitian ini membahas tentang pengaruh kualitas pelayanan terhadap kepuasan nasabah dengan studi kasus pada Bank BRI Syariah cabang Bogor dan BNI Syariah cabang Bogor. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan disain studi kasus pada wilayah Kota Bogor. Data dari penelitian ini diperoleh dari hasil observasi langsung dengan kuesioner kepada 100 orang nasa…

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34 hal
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Ref 658.83 Ris p
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Analisis pengaruh kualitas layanan dan atribut produk terhadap kepuasan pelan…
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Maulana, Heffy

ABSTRACT The aims of this study is to look at the impact of the quality of service and product attributes on customer satisfaction measured by Likert scale using multiple regression method. The results of the study examined the characteristics of customers in terms of gender, age, residence, occupation, income and last visit. The simultaneous quality of service and product attributes affect c…

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39 hal
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Ref 658.83 Mau a
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Leader-member exchanges as a mediator of the fffect of job satisfaction on af…
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Ariani, Dorothea Wahyu

The purpose of this study is to examine the relationship between leader-member exchange (LMX) and its relationship with job satisfaction and affective organizational commitment and to test empirically whether relationship between job satisfaction and affective organizational commitment is mediated by LMX. LMX also acted as a mediator of the relation between employee job satisfaction and affecti…

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vol.29 no.1 part 1 2012
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