Objective: This study aims to examine the relationship between variables in the Theory Planned Behavior (TPB) and Technical Acceptance Model (TAM) models and the preferences of young households in choosing sharia insurance in the Jabodetabek area. This research also measures the spirituality factor which moderates the influence of TPB and TAM on young households' preferences in choosi…
Objective: This study aims to examine the relationship between variables in the Theory Planned Behavior (TPB) and Technical Acceptance Model (TAM) models and the preferences of young households in choosing sharia insurance in the Jabodetabek area. This research also measures the spirituality factor which moderates the influence of TPB and TAM on young households' preferences in choosi…
Skripsi ini membahas tentang pengaruh faktor pelayanan terhadap kepuasan nasabah dengan studi kasus perbandingan antara Bank Muamalat dan BNI Syariah cabang Bogor. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan disain studi kasus pada wilayah Kota Bogor. Data dari penelitian ini diperoleh dari hasil observasi langsung dengan kuesioner kepada 100 orang nasabah di tiap bank da…