Based on the author's management experience and years of work with Dr. Deming, this book explains Process Definition, the Voices of the Customer and the Process, lessons from the Red Bead and Funnel Experiments, the Deming Cycle, and Barriers to Change. Also included are ways to operationalize the Deming Philosophy, including Organization for Quality, Attributes of a Leader with Profound Knowle…
In the wake of the periodic financial crises of the late 1990s, the international financial institutions and many experts have recognized the need for a strategy to avoid and mitigate the severity of crises in the corporate sector. Addressing this problem requires the complementary efforts of policymakers, regulators, lawyers, insolvency experts, corporate restructuring specialists, and financi…
"Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutual…