In this thesis focused on the impact of service quality on customer satisfaction in BNI Syariah Branch office at Karawang. In the business world the competition is commonplace. Thus the quality of these services is one of the factors that influence customer satisfaction. Assess the bank's service quality is not enough just to compare performance against service standards, but also to be seen in…
The purpose of this study is to examine the relationship between leader-member exchange (LMX) and its relationship with job satisfaction and affective organizational commitment and to test empirically whether relationship between job satisfaction and affective organizational commitment is mediated by LMX. LMX also acted as a mediator of the relation between employee job satisfaction and affecti…
Sebagai salesman, kita dituntut untuk memiliki performa penjualan yang baik. Selalu mencapai target penjualan tentunya menjadi sebuah keharusan dalam profesi ini. Untuk itu, kita harus selalu merasa tertantang untuk melakukan hal-hal yang tidak biasa. Memiliki sedikit saja ketertarikan pada buku ini, sudah membuktikan bahwa Anda sebenarnya tidak ingin menjadi seorang salesman yang biasa saja. T…