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Optimasi Penggunaan Teknologi Self-Service Untuk Meningkatkan Loyalitas Nasab…
"Goal : This study aims to analyze the effect of Self Service Technology (SST), Perceived Value, and Perceived Risk on customer loyalty of Bank Syariah Indonesia in Bandar Lampung, with customer satisfaction as a mediating variable.. Methode : This research employed a quantitative method using the Partial Least Squares– Structural Equation Modeling (PLS-SEM) approach. Data were collecte…
Designing and managing programs : an effectiveness-based approach
Invaluable to professionals involved in social or community initiatives, this volume takes readers clearly through the process of setting up and administrating any kind of welfare initiative in a way that makes evaluations of efficiency and effectiveness as easy as possible. It includes an extended case study to illustrate the methods the authors propound.
Global Private Banking and Wealth Management: The New Realities
Wealth management is one of the areas in which banks and other personal financial services players are investing heavily. But the market is changing fast. Going forward, players therefore need to adapt their strategies to the new realities: what worked in the past will not, for the most part, be appropriate in the future. This unique book, written by a former McKinsey consultant, offers an up-t…
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