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Penyusunan Standar Pelayanan Mahasiswa Baru Dengan Metode Action Research (Studi Kasus Universitas Islam Tazkia)

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"To develop a standardized service procedure for new
students at Universitas Islam Tazkia that is effective,
efficient, and aligned with the needs of prospective students
through the application of the action research method.
: This study employed the action research method, which
includes problem identification, solution formulation,
implementation, and evaluation. Data were collected
through interviews, observations, and documentation of the
new student admission process.
: The study identified several obstacles in the new student
admission process, such as technical issues in the
registration system, a lack of understanding among
prospective students regarding the registration flow, and
delays in delivering information. Based on these findings, a
proposed Standard Operating Procedure (SOP) was
developed with six main stages aimed at improving service
quality and consistency.
: Service Standard, New Students, Action Research, SOP,"

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Availability

Detail Information

Series Title

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Call Number

REF 378.1 USN p

Publisher

Bogor : Universitas Islam Tazkia., 2025

Collation

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Language

Indonesia

ISBN/ISSN

NIM.2310101179

Classification

378.1

Content Type

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Media Type

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Carrier Type

-

Edition

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Subject(s)

SOP
Service Standard
New Students
Action Reseacrh
Universitas Islam Tazkia

Specific Detail Info

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Statement of Responsibility

Usnaeni

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