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Pengaruh Strategi Pemasaran Media Sosial, E-WOM (Electronic Word Of Mounth). Dan Kualitas Pelayanan Terhadap Keputusan Memilih Travel Haji & Umrah
"This research was conducted with the aim of
analyzing the nfluence of social media marketing
strategies on consumer decisions in choosing Hajj &
Umrah travel, analyzing the influence of E-WOM on
consumer decisions in choosing Hajj & Umrah
travel, and analyzing the influence of service quality
on consumer decisions in choosing Hajj & Umrah
travel.
: This study used a quantitative descriptive approach
with partial least square – structural equation
Modeling (PLS – SEM) analysis techniques.
Sampling used probability sampling by distributing
online and closed questionnaires through the Google
Form platform in the Riau region.
: This study found that 1. social media marketing
strategies have a positive and significant influence
on the decision to choose a hajj and umrah travel
agency. 2. Electronic word of mouth (E-WOM) has
a significant positive influence on the decision to
choose a hajj dan umrah travel agency. 3. Service
quality has a significant positive influence on the
decision to choose a hajj dan umrah travel agency. "
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