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Analisis Perilaku Konsumen Muslim Terhadap Penggunaan Gopay Pasca Covid Di Jabodetabek
Goal: This study aims to determine the behavior of Muslim consumers in using the
e-wallet Gopay.
Method: This research uses a descriptive quantitative approach and enhance the
traditional Technology Acceptance Model (TAM) constructs with three additional
factors, namely perceived credibility, social influence and religiosity, to understand
customers behavioral intentions to adopt e-wallet Gopay. Data was collected from
the Jabodetabek Muslim community who use the e-wallet Gopay. Considering the
objectives and hypotheses, Partial Least Square Structural Equation Modeling
(PLS -SEM) technique was used to test the proposed model.
Fact/Finding: The tested model shows important observations, which clearly
outline that there is a significant relationship, which can be observed in this study.
there is a significant relationship, which can be observed here. It explicitly states:
perceived ease of use (PEOU) and perceived usefulness (PU) do not have a
significant positive relationship with behavioral intention of use (BIU), on the other
hand perceived credibility (PC), religiosity (RG) and also social influence (SI) have
a significant positive relationship with behavioral intention of use (BIU) which also
as the variables under study establish a significant positive relationship with actual
use (AU).
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