In this thesis focused on the impact of service quality on customer satisfaction in BNI Syariah Branch office at Karawang. In the business world the competition is commonplace. Thus the quality of these services is one of the factors that influence customer satisfaction. Assess the bank's service quality is not enough just to compare performance against service standards, but also to be seen in…
This research discusses the impact of service quality on customer loyalty in Warung Ice Cream Goreng Nu Teteh Bogor. With 100 respondents. Used service quality variable are tangible, reliability, repsonsiveness, assurance and empathy and the consumer loyalty variables are Referalls, Retention, and Repurchase. The method used in this study is multiple regressioin analysis using SPSS version 20.0…
Penelitian ini bertujuan untuk menganalisis pengaruh poduct, price, place, promotion, people, process, physical evidence (marketing mix), word of mouth dansocial media terhadap keputusan pembelian (studi pada Ah Poong Floating Market Sentul City). Penelitian ini menggunakan sembilan variabel independen yaitu poduct, price, place, promotion, people, process, physical evidence (marketing mix), wo…