APA Style
fodter, T, R, V. (2001).
How to be better at customer care memberikan perhatian terhadap kepada pelanggan .
Jakarta:
PT Gramedia.
MLA Style
fodter, Timothy, R, V.
"How to be better at customer care memberikan perhatian terhadap kepada pelanggan".
Jakarta:
PT Gramedia,
2001.
Text.