APA Style

Ludino, L. (2008). Getting Into Your Customer's Di Balik Tulang Hati Sang Pelanggan . Jakarta: PT. Elex Media Komputindo.

MLA Style

Ludino, Luthfie. "Getting Into Your Customer's Di Balik Tulang Hati Sang Pelanggan". Jakarta: PT. Elex Media Komputindo, 2008. Text.