APA Style
Keen, P, G., Knapp, E, M. (1996).
Every Manager's Guide to Business Processes: A Glossary of Key Terms & Concepts for Today's Business Leader .
USA:
Harvard Business School Press.
MLA Style
Keen, Peter, G.W., Knapp, Ellen, M..
"Every Manager's Guide to Business Processes: A Glossary of Key Terms & Concepts for Today's Business Leader".
USA:
Harvard Business School Press,
1996.
Text.