APA Style
Devrye,Catherine, . (1997).
Good Service Is Good Business; 7 Strategi Sederhana Menuju Sukses .
Jakarta:
PT Gramedia pustaka utama.
MLA Style
Devrye,Catherine, .
"Good Service Is Good Business; 7 Strategi Sederhana Menuju Sukses".
Jakarta:
PT Gramedia pustaka utama,
1997.
Text.