APA Style

Rahmatullah, . (2007). Implementasi customer relationship management (CRM) dan product knowledge BNI syariah timur . Bogor: STEI Tazkia.

MLA Style

Rahmatullah, . "Implementasi customer relationship management (CRM) dan product knowledge BNI syariah timur". Bogor: STEI Tazkia, 2007. Text.